A personalized welcome, enhanced listening, trained staff…Discover our Quality Tourism commitments.
What is the Quality Tourism Occitanie brand?
It is a certification that the tourist office obtained both regionally and nationally. The primary objective of this approach: your satisfaction!
The whole team has been working on this marking for the Tourist Office since 2019. Mystery visits took place in the summer of 2022, followed by a complete audit, crowned with success!
The Tourist Office has been officially labeled Quality Tourism since 1er September 2022. This marking is based on a national reference and now we will be audited every 5 years.
What does the Qualité Tourisme brand bring you?
For visitors to our tourist information offices
The Tourist Office team is fully committed to this process. You will meet in the Tourist Information Offices un motivated staff who will be keen to help you discover the destination Bastides and Gorges of Aveyron.
We reserve a attentive and personalized welcome. We take the time for you listen and target your desires to offer you the stay, activity or outing that suits you best.
To get to know the territory better and give you our best advice, our travel advisors make visits, meet professionals and train regularly, for example for foreign languages, personalized welcome…
And for tourism professionals?
Do you want to be marked? It's possible ! In addition to the Tourist Offices, many tourism professionals can be marked such as restaurateurs, sites of visits, hoteliers...
As a professional, being marked allows you to regularly take stock of the role of customer experience and satisfaction in your activity. In Occitania, you benefit from support and numerous training courses or resources to improve continuously.
Contact our Quality referent
Clémence is at your disposal to answer your questions about our commitments and the Quality Tourism approach.
